Optimize team performance with AI reporting and insights, workflow automation, outbound messages, and robust integrations.
Monitor, analyze and optimize your support operation with instant AI insights, real-time performance data, customizable reports and actionable CSAT and customer feedback.
Automate repetitive tasks for customers and agents with our no-code visual builder—including triggers, conditions, rules, and Fin AI Agent.
Game changing product for support ticket automation and proactive customer support.
Knowledge Hub is a central knowledge management system to optimize and configure all of your content sources for AI, agents and self-serve support.
Centralize, organize, manage and configure all of your internal and external content for agents, Fin AI Agent, Fin AI Copilot and your Help Center.
Ensure that content is always accurate and up-to-date so you deliver the best possible customer experience on every single channel.
Curate exactly which content Fin can generate answers from, so only the most relevant content is used in every support interaction.
Onboard, educate, and notify your customers with in-context, automated messages—so you can reduce support volume and keep your customers happy.
No more point solutions, or clunky integrations. Intercom has everything you need to maximize productivity and deliver personalized support.
By proactively targeting specific customers … we’ve seen a reduction of almost 80% in the contact rate for temporary issues.